SELF DEFENSES

Company Policy

Shipping Policy
Shopping with us is 100% safe!
Privacy Policy
Prices & Typographical Errors
Return Guidelines
Sel.com At Fault
Customer At Fault
Exchanges

Shipping Policy

We ship by either United States Postal Service or FedEx ground with a charge of $7.90 for most orders.To the Continental 48 states.
Alaska, Hawaii, Puerto Rico, will be at an additional $ 8.00 charge.
International shipping is sometimes available by request and priced on individual basis.

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Shopping with us is 100% safe!

At SelfDefenses.com our biggest priority is to provide our customers with a fast, easy, and safe shopping experience. In order to achieve this we utilize SSL (secure socket layer), the most advanced online ordering security system available.

With GeoTrust SSL, all of your ordering information including your name, email, and credit card information is encrypted using a Secure Server for maximum security. Your credit card and billing information cannot be read from the time you reach the first page of our checkout to the time your order is complete.

It is easy to tell when you are being protected by encryption - depending on your browser the lock or key at the top or bottom of your browser will appear or change colors, and the first characters of a sites address will change from http to https.

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Privacy Policy

Third Parties
We do not rent, sell, or exchange your names, personal information, or email address to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, and to deliver packages. These third parties are not authorized to use your information for any reason other than to fulfill our service.

We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas, or court orders.

Children's online policy
SelfDefenses.com is committed to the preservation of online privacy for all of its website visitors, including children. SelfDefenses.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using SelfDefenses.com.

Cookies and other computer information
When you visit SelfDefenses.com, small text files known as "cookies" will be stored on your computer's hard drive. A cookie allows us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and information about your first and last visits, number of visits, shopping cart contents, Express, and affiliate referrers. You may set your web browser to notify you when you receive a cookie and you may also erase cookies from your browser after your shopping session. If you delete our cookies, you limit our ability to personalize SelfDefenses.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future.

We also may collect certain technical information from your computer when you visit SelfDefenses.com. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. Except in the case of IP addresses, this technical information cannot be used to identify you personally. Further, we do not normally use IP addresses to identify anyone. We may do so, however, to identify abuse, fraud, or illegal use to our website or other unauthorized activities.

How do we protect the security of your information?
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all SelfDefenses employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company?s business ethics standards and confidentiality policies.

All information transmitted through SelfDefenses.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website like our Checkout and My Account features.

Do we link to other websites?
SelfDefenses.com sometimes provides links to other companies' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site's privacy policy. We encourage you to read that website's policies before submitting any information if you have concerns about how information may be collected or used.

Changes to the SelfDefenses.com Privacy Policy
This Privacy Policy was posted on SelfDefenses.com on Nov. 30, 2003. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change through email and on SelfDefenses.com.

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Prices & Typographical Errors

Here at SelfDefenses.com we try to do everything to list the correct information about each product, but however we are not perfect and typographical errors do happen.

In the event a product is listed at an incorrect price, with incorrect information due to a typographical error or error in pricing, we shall reserve the right to refuse or cancel any orders placed under these conditions. We shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card in the amount of the charge. We reserve the right to refuse any order. Prices and polices are subject to change without prior notice. All images and text on this site are copy written and the property of SelfDefenses.com. Modification, copying, or any other unauthorized use of our site, images, or text is prohibited without prior consent from SelfDefenses.com.

In the event you incur any errors or suspect any please report them to us.

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Return Guidelines

SelfDefenses.com wants you to be 100% satisfied with your purchase. If for any reason your are not satisfied with your order, we will be happy to accept a return or an exchange within 30 days of your order receipt.

Note: Before requesting a refund or an exchange please note that we only ship to the billing address address or confirmed address address that is on file with your credit card company or with Paypal.

All returned merchandise will be inspected before a credit or an exchange is made. Merchandise must be in the same condition in which you received it for a refund or credit to be issued. When packing your order for return, please be sure all of the original packing materials, tags and/or accessories are included. Merchandise returned used, and/or missing accessories will either be denied a refund or charged a service fee.

Please call us toll free at 1-800-224-7036 so we can give you the information to properly return or exchange your merchandise. Please allow us 96 hours or less to review and process your return, credit, or exchange.

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SelfDefenses.com At Fault

We will only accept cash refunds, credits, and exchanges for the full amount of your purchase if the error was due to our carelessness. Such mistakes are:

Wrong item sent
Wrong size sent
Item not as described on the site.

In these events, SelfDefenses.com would like to apologize ahead of time for our carelessness and either correct the order or issue a full refund.

In the event that SelfDefenses.com is at fault, we will gladly pay for the shipping charges back to our warehouse and the shipping charges back to your address if you request an exchange for the correct merchandise.

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Customer At Fault

Here at SelfDefenses.come want to keep everything fair and our customers satisfied. If for any reason you request an exchange, credit, or refund due to your error there will be a $10.00 return fee incurred. Examples of errors not do to our carelessness are:

Bought the wrong size
Bought the wrong item
and/or not excluding any other reasons not caused by SelfDefenses.com

In the event the customer is at fault, SelfDefenses.comill not be responsible for shipping charges back to our warehouse and the shipping charges back to your address. If an refund or credit is being requested, shipping charges are non-refundable.

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Exchanges

Exchanges can be made 30 days after your initial order for any merchandise we have in stock of equal or less value. We will not refund any money for exchanges of merchandise of less value only store credits will be made toward your next purchase.

We charge a flat rate fee of $10.00 for any exchanges that need to me made. You are responsible for the shipping charges back to us and we will gladly cover the shipping charges back to you.

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